We want you to be completely satisfied with each and every product you purchase from us. Your satisfaction is 100% guaranteed. If you are not completely satisfied with any product you have purchased from Great Big Plants, LLC you may return the product for your money back, plus postage.

Email:

info@greatbigplants.com

Phone:

If you have questions, or would like to place your order by phone, call us:

     From anywhere in the US: 623-239-1608 or 623-925-0212

Fax:

     From anywhere in the US: 623-925-0506

Postal Mail:

About security and privacy

Be assured that all information about you that is sent to Great Big Plants, LLC is always kept completely confidential and all transactions are processed on a safe, secure server to prevent access to your information by others. Your personal information and e-mail is never sold to anyone. If you prefer, you can turn off the cookies which store some information on your own computer.

E-mails from us

We also scan all e-mails that are sent to you for viruses and worms with the latest technology available. We hate junk mail as much as anyone and value our privacy as well. We promise that we will never send you any unnecessary e-mail except for occasional specials or news about us, which of course you can request to not receive at any time. Our collection of your e-mail address is only to help manage your account and to make us more efficient in communicating with you about your orders. If you prefer to order by telephone we will, of course, be available to take your call at 623-239-1608.

Payment by credit card on our website is done with complete PCI compliant software and security certification. We will ask you for a billing address to make sure you are the card holder and we will be notified immediately if there is not a match. We will contact you if we feel fraudulent use of your card may have taken place. 

Your credit card number will be stored for a short time to allow us to easily make changes to your order without passing the card information back and forth, but after your order has been shipped, we purge all card numbers from our database for your protection. We also carefully screen anyone who has any access to your personal information and we keep logs of our own personnel that have access to our system.

We want you to know how much we value your privacy and security while shopping with Great Big Plants, LLC. If you have any further questions or would like to speak with us, just call customer service anytime at 623-239-1608.